Lahore, The Federal Insurance Ombudsman has significantly improved its complaint resolution process, providing relief to complainants within a mere 60 days. This achievement was highlighted during the two-day fourth annual national conference held at the regional office, where the Ombudsman’s performance over the past year was reviewed, alongside discussions on the handling of public grievances related to insurance companies.
According to Federal Insurance Ombudsman, the conference, led by Dr. Khawar Jameel and hosted by Regional Advisor in-charge Lahore Abdul Basit Khan, focused on the need for expedited justice for complainants dealing with insurance companies. Abdul Basit Khan informed the attendees that over the last year, the Ombudsman registered 5,736 complaints against insurance companies, with 5,017 of these promptly addressed. The efforts have led to a substantial relief amounting to 2.73 billion rupees being awarded to complainants within the span of a year.
The increase in complaints, from 4,740 the previous year to 5,736, was attributed to heightened public awareness initiatives by the Ombudsman. Dr. Khawar Jameel and Abdul Basit Khan stressed the importance of continuing to educate insurance policyholders to further enhance awareness. The conference also underscored a zero-tolerance policy towards miss selling by insurance companies, emphasizing that such practices would not be tolerated under any circumstances.
In addition to discussing the Ombudsman’s achievements, the conference deliberated on expanding the number of regional offices beyond the current seven, aiming to make the Ombudsman’s services accessible to a wider audience. Honorary shields were presented to both officials of the Federal Insurance Ombudsman and representatives from insurance companies in recognition of their contributions.
The Federal Insurance Ombudsman’s commitment to ensuring swift justice for consumers was reiterated by Abdul Basit Khan and other regional advisors. The initiative to broaden the reach of regional offices is expected to further benefit customers by providing easier access to the Ombudsman’s services.