Islamabad: President Asif Ali Zardari has called for stronger mechanisms to monitor compliance with the decisions and recommendations of Federal Tax Ombudsmen, stressing that relief provided to complainants should be meaningful and effective. The President made these remarks while talking to Federal Tax Ombudsman Mr. Zafar-ul-Haq Hijazi, who called on him at Aiwan-e-Sadr to present the Annual Report 2025.

According to Press Information Department, the President emphasized the significant role of the Federal Tax Ombudsman in diagnosing, investigating, redressing and rectifying injustices caused by maladministration in the administration of federal tax laws. He advocated for the greater use of new technology tools to ensure the expeditious resolution of complaints.

The President was informed that 37,160 fresh complaints were registered with the Federal Tax Ombudsman during 2025, while 35,830 complaints and cases were disposed of. Refund claims amounting to over Rs.13,000 million were decided and the due amounts paid to aggrieved taxpayers by the Federal Board of Revenue.

Senator Saleem Mandviwalla was also present during the meeting.