Islamabad: Federal Interior Minister Mohsin Naqvi made a surprise visit to the CDA Facilitation Center and directly inquired about the problems being faced by citizens.

According to Press Information Department, the Interior Minister took strict notice of the presence of agents at the Facilitation Center and ordered strong action against them, directing that no agent should be seen inside the facility. Naqvi also visited the Senior Citizen Counter, instructing authorities to immediately address the issues faced by elderly citizens.

During his visit, Naqvi expressed concern over the long queues, overcrowding, and waiting time at the counters. He directed that citizens visiting the Facilitation Center must be managed and facilitated efficiently. The minister ordered the renovation of the building and establishment of new counters to improve facilities for citizens.

Citizens communicated to Naqvi that the system at the Facilitation Center was still manual and had not been fully digitized, creating delays in the provision of required documents. Naqvi issued immediate directions for resolving these grievances, emphasizing the need for better and timely public services. The minister stressed that citizens should not face unnecessary waiting or inconvenience and that the provision of documents on the scheduled date must be ensured.

Naqvi further directed that citizens’ issues be resolved promptly and transparently through a digital system, ordering the complete digitization of the Facilitation Center’s operations. He assured citizens that visible improvements would be ensured within one month.