Islamabad: Mustafa Kamal, the Minister for National Health Services, has launched a new Health Complaint Management System aimed at enhancing transparency and accountability within the healthcare sector. The system, inaugurated on Wednesday, allows Islamabad residents to report healthcare-related complaints through a dedicated helpline.

According to Radio Pakistan, the initiative is part of the government’s efforts to improve public service delivery and rebuild citizens’ trust in the healthcare system. During the inaugural ceremony, Kamal highlighted the importance of an efficient complaint redressal mechanism, stating that it is essential for ensuring transparency and accountability while empowering the public.

In its initial phase, the system enables residents to register complaints by calling the 1166 helpline, where each complaint will receive a digital tracking number. This number allows for real-time monitoring and follow-up, as complaints are immediately routed to the appropriate officers.

Kamal also announced plans to expand the project nationwide at an estimated cost of 400 million rupees. The data generated by the system is expected to aid in healthcare surveys, preemptive measures, and future policy formulation.