Karachi: Mayor Karachi Barrister Murtaza Wahab emphasized the administration’s commitment to facilitating direct communication between citizens and municipal authorities, during an E-Kachehri held on Thursday. The initiative allowed residents to voice their concerns over the phone, directly to the Mayor, regarding various municipal issues.

According to Karachi Metropolitan Corporation, the session included the participation of KMC Municipal Commissioner Abrar Jaffar, KMC Financial Advisor Gulzar Abro, Managing Director of Karachi Water and Sewerage Corporation Ahmed Ali Siddiqui, Chief Operating Officer Asadullah Khan, among others. The E-Kachehri addressed complaints related to sanitation, road conditions, water supply, and sewerage issues, with the Mayor instructing officials to prioritize and resolve these complaints promptly.

The event, which ran from 4:00 pm to 5:00 pm, was an opportunity for citizens to communicate directly with the city’s top municipal authority. This initiative was well-received by the residents, who expressed satisfaction with the direct access to the Mayor and the ability to seek effective solutions to their problems.

Mayor Wahab instructed officials to provide regular updates on the progress of resolving the complaints, emphasizing the importance of transparency and effectiveness in the process. Citizens used helpline 1334 to register their complaints, and the Mayor assured that immediate resolutions would be pursued, with efforts to address urgent issues within 24 hours.