Islamabad: A meeting of the Standing Committee on Parliamentary Affairs convened under the leadership of Mr. Rana Iradat Sharif Khan, MNA, in Committee Room No.7, Parliament House, Islamabad, where the performance of the Pakistan Citizen Portal (PCP) was discussed.

According to a statement by National Assembly of Pakistan, the Prime Minister Delivery Unit (PMDU) provided an overview of the Pakistan Citizen Portal’s operations. Since its launch in 2018, the portal has registered 4,415,041 individuals. Among these, 4,075,113 are Pakistani citizens, 322,103 are overseas Pakistanis, and 17,828 are foreign nationals. The portal has processed 6,052,663 complaints, resolving 5,974,343 of them, reflecting a 99% resolution rate since October 2018.

The Committee recommended the integration of Artificial Intelligence (AI) to enhance the portal’s efficiency. This technological addition aims to expedite the sorting, categorization, and classification of complaints, thereby improving the portal’s response time in addressing grievances from Pakistani citizens, both domestic and abroad, as well as from foreigners.

The meeting included participation from Honorable Members of the National Assembly, including Raja Qamar-ul-Islam, Ch. Mahmood Bashir Virk, Mr. Naveed Aamir, Dr. Nikhat Shakeel Khan, Mr. Mujahid Ali, Mr. Ali Muhammad, Mr. Hameed Hussain, Mr. Khurram Shahzad Virk, and Ms. Shahida Begum, along with officers from the Prime Minister’s Delivery Unit (PMDU).