Islamabad, March 02, 2022 (PPI-OT):The launch of a universal emergency helpline in the country would be a one-stop emergency relief point for people in crisis, he added. Earlier the Prime Minister was briefed that all the 36 individual emergency numbers for the provision of emergency services like fire brigade, police, health assistance, disaster recovery and motorway police etc would be integrated into Pakistan Emergency Helpline (PEHEL)-911.

A needy person will have to dial just 911 and the call centre will forward his call to relevant government agency. As a part of Digital Pakistan Initiative, this project is a joint venture of Ministry of Information Technology and Telecommunication and Ministry of Interior.

National Telecommunication Corporation (NTC) and National Information Technology Board (NITB) of IT Ministry will provide necessary technical assistance and backend infrastructure for the smooth execution of the project, whereas Interior Ministry is responsible for coordination among various emergency response services at the federal and provincial levels.

The Prime Minister directed all the authorities concerned to take all necessary measures to ensure hiccup-free operations of the helpline through trial run and soft launch before its actual launch in the holy month of Ramzan.

The meeting was attended by SAPM on Political Communication Dr Shehbaz Gill, Chairman National Telecommunication Corporation (NTC) Engr Miraj Gul, ED National Information Technology Board (NITB) Syed Husnain Abbas Kazmi and other senior officers concerned. Chief Secretaries Punjab, Sindh, KP, Balochistan, GB and AJK joined the meeting via video link.

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