Lahore, 12 Oct 2023:In an unprecedented move, Punjab Police has inaugurated a Police Feedback Management System, becoming the first police organization in Pakistan to actively seek citizen feedback on its service provision. This information comes directly from a press release issued by Punjab Police. IG Punjab Dr. Usman Anwar officiated the opening ceremony at the Central Police Office, with Salim Ghauri, CEO of a notable international company, in attendance.
DIG IT Ahsan Younis explained that alongside their services, Punjab Police has introduced a QR code, accessible at various police offices and online platforms, for citizens to easily provide their feedback. IG Punjab underscored that this direct channel for citizen input would significantly enhance service quality and address issues, noting that over 96% of citizens have already expressed satisfaction with police character certificate services via existing robo-call feedback practices.