LAHORE: The Punjab Consumer Protection Council has rapidly addressed citizen complaints regarding fraud, deductions, and missing goods, according to Dr. Kiran Khurshid, Secretary of Food Safety and Consumer Protection. The council, in coordination with the Directorate General of Enforcement and other relevant departments, is committed to maintaining marketplace transparency and safeguarding consumer rights.
According to Directorate General Public Relation – Govt of Punjab, Dr. Khurshid emphasized that the council’s efforts align with the Punjab chief minister’s vision, ensuring swift legal action where necessary. Citizens continue to receive uninterrupted services through the Consumer Protection App, facilitating the resolution of various complaints.
Among the resolved cases, the District Consumer Protection Council in Gujranwala effectively handled a complaint concerning the sale of 18-carat gold instead of the promised 22-carat gold, securing a full refund within 15 days. In Okara, the council intervened to recover a Rs600,000 security deposit for a consumer from Habib Bank Limited’s HBL Konnect franchise, achieved in just 10 days.
In another instance, a student awaiting a security fee refund from KIPS College was reimbursed within 20 days post-intervention. Additionally, the council successfully managed a case involving a lost mobile phone due to courier company M&P’s negligence, retrieving the parcel within 14 days.
In Lahore, the council facilitated the replacement of a Rs41,000 mobile phone for consumer Ahmad Manzoor, while Tecno provided Rida Zainab with a new phone worth Rs65,000 to replace a defective handset. Another intervention resulted in Azam receiving a new LCD/LED television worth Rs18,000 after purchasing a substandard Apple LED.
In a separate incident, the council secured a Rs125,000 refund for a consumer from Ten Fitness and Sports over a disputed machine. Dr. Khurshid affirmed the council’s ongoing commitment to protecting consumer interests and upholding legal standards across Punjab.