Islamabad, July 13, 2021 (PPI-OT):President Dr Arif Alvi has called for strengthening and improving the institutions of Ombudsmen by using modern technology, amending existing laws and enhancing their outreach to provide speedy justice to the people. Chairing a review meeting of all Ombudsmen in Islamabad on Tuesday, he underlined the need for creating awareness among the people about the useful role being played by the Ombudsmen in dispensing free of cost and speedy justice to the aggrieved parties.

Federal Ombudsman Syed Tahir Shahbaz informed that 133,521 complaints had been received in the Wafaqi Mohtasib in 2020, as against 73,069 in 2019, whereas 130,212 had been disposed of during the same year. He elaborated that steps are being taken to help address the grievances of the people of remote areas by establishing complaint cells and offices for their facilitation.

Federal Tax Ombudsman Mushtaq Ahmad Sukhera apprised that a refund of 8,242.45 million rupees was facilitated in 2019. He informed that FTO addressed 3,410 complaints out of 3,715 last year. Federal Ombudsperson for Protection against Harassment of Women at Workplace Kashmala Tariq said 1,133 out of 1,241 complaints were addressed during 2018-20.

Banking Mohtasib of Pakistan Kamran Shahzad informed that a relief of 305 million rupees was provided to the complainants, while 14,910 complaints were disposed of during the same period. Federal Insurance Ombudsman Dr Muhammad Khawar Jameel highlighted that 3,107 complaints had been received, against 2,441 in 2019, and out of which 2183 had been disposed of.

For more information, contact:
Ministry of Information and Broadcasting
Government of Pakistan
4th Floor, Cabinet Block, Pak. Secretariat, Islamabad, Pakistan
Tel: +92-51-9103557
Email: info@moib.gov.pk
Website: http://www.moib.gov.pk