Islamabad, June 30, 2021 (PPI-OT):President Dr Arif Alvi has called for expanding the outreach of Federal Insurance Ombudsman (FIO) to remote areas of the country to provide relief to maximum number of policy holders against the maladministration of insurance companies. He added that FIO played a significant role in providing free-of-cost and prompt justice to complainants against the injustices done to them and he emphasized the need for creating awareness through media about the services being provided by the institution for the relief of complainants. The President expressed these views while inaugurating FIO’s Regional Office at Quetta in a virtual ceremony, at Aiwan-e-Sadr, today.

The ceremony was attended by senior officers of FIO, advisors and senior officers of President’s Secretariat. Federal Insurance Ombudsman, Dr Muhammad Khawar Jameel, highlighted the achievements of his organization by providing economic relief, amounting to Rs. 2.13 billion, to the aggrieved policy holders during 2020-21 as compared to Rs. 740 million in 2019, adding that number of resolved complaints had also significantly increased. He apprised the President that 2,427 complaints had been processed while 2,183 had been disposed of during the year 2020. Appreciating the performance of FIO, the President underscored the need for further intensifying efforts by the Ombudsman to provide maximum relief to aggrieved policy holders against the malpractices of insurance companies. He assured FIO of his full support and cooperation in the performance of his duties.

For more information, contact:

Principal Information Officer,

Press Information Department (PID)

Tel: +92-51-9252323, +92-51-9252324

Fax: +92-51-9252325, +92-51-9252326

Email: piopid@gmail.com

Website: www.pid.gov.pk