Makkah: In a significant move to improve support for Pakistani Hajj pilgrims, the Ministry of Religious Affairs has introduced a robust complaint mechanism in Saudi Arabia. The initiative aims to swiftly address and resolve issues faced by the pilgrims during their stay.

According to a statement by Radio Pakistan, Deputy Coordinator for Complaints and Monitoring, Ubaidullah Zakria, informed that a dedicated call center has been established to operate around the clock. The mechanism is designed to ensure that complaints are handled promptly and effectively.

Mr. Zakria disclosed that out of 1,324 complaints lodged, 722 have been successfully resolved, while 204 were deemed invalid. This reflects the ministry’s commitment to addressing the concerns of pilgrims and enhancing their experience.

The introduction of this system comes amidst other developments related to the Hajj pilgrimage, including challenges faced by private tour operators and ongoing reviews of arrangements in Arafat. The Ministry’s efforts underscore a focus on providing efficient services and support to Pakistani pilgrims.